Privacy Policy

Introduction

222hd is an online casino and sports betting platform serving players across Bangladesh. We are committed to protecting the personal information of every user who visits or registers on our platform. This Privacy Policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed.

By accessing 222hd and using our services — including cricket betting on BPL and IPL, live casino games, slots, crash games, and payment transactions via bKash, Nagad, Rocket, or Upay — you acknowledge that you have read and agree to the terms described in this Privacy Policy.

This policy applies to all individuals who interact with 222hd, including registered account holders, visitors browsing the platform, and anyone who contacts our support team. We encourage you to read this document carefully and contact us if you have any questions.

Information We Collect

We collect several types of information from and about users of 222hd. This information is necessary to provide our services, comply with applicable regulations, and improve your overall experience on the platform.

Account Registration Data

When you create an account on 222hd, we collect the following personal details:

• Full name, username, and date of birth (to verify you are 21 years or older)
• Email address and mobile phone number
• Residential address, city (e.g. Dhaka, Chittagong, Sylhet, Khulna, Rajshahi), and country
• Government-issued identification documents when required for KYC verification

Financial and Transaction Data

To process deposits and withdrawals through supported payment channels, we collect and process certain financial information:

• Mobile banking account identifiers for bKash, Nagad, Rocket, and Upay transactions
• Visa and Mastercard details submitted for card-based payments (processed via PCI-DSS compliant gateways)
• Transaction history including deposit amounts, withdrawal requests, and bonus utilisation

Technical and Usage Data

When you access 222hd via a mobile device or browser, we may automatically collect technical information such as your IP address, device type, operating system version, browser type, pages visited, session duration, and referring URLs. This data helps us maintain service quality, diagnose technical issues, and detect fraudulent activity. We do not use this information to personally identify you without legal basis.

How We Use Your Information

222hd uses the personal information we collect solely for legitimate operational and service-delivery purposes. Specifically, your information may be used to:

• Create, verify, and manage your 222hd player account securely
• Process deposits and withdrawals through bKash, Nagad, Rocket, Upay, Visa, and Mastercard
• Provide access to cricket betting markets, live casino tables, slots, and other gaming products
• Send you account-related notifications, including security alerts and transaction confirmations
• Detect, investigate, and prevent fraudulent transactions, money laundering, and other prohibited activities
• Improve platform performance, personalise your gaming experience, and conduct internal analytics

We do not use your personal data for automated decision-making that produces significant legal effects without human oversight. Any communication sent to you for promotional purposes will include a clear option to opt out, and we honour all opt-out requests promptly.

Disclosure of Your Information

222hd does not sell, rent, or trade your personal information to third parties. We may, however, share specific data in limited, well-defined circumstances as described below.

Service Providers and Technology Partners

We engage trusted third-party service providers to operate parts of our platform — for example, payment processing infrastructure, KYC verification services, fraud detection systems, and cloud hosting providers. These partners are bound by strict data-processing agreements and are only permitted to access your data to the extent necessary to perform the contracted service on our behalf. They are prohibited from using your data for any other purpose.

Legal Obligations

We may be required to disclose your personal information when compelled by law, court order, regulatory authority, or governmental body. In such cases, we will disclose only the minimum information required by the applicable legal obligation. Where legally permitted, we will notify you of such disclosure requests before complying.

Business Transfers

In the event of a merger, acquisition, or sale of assets involving 222hd, your personal information may form part of the transferred assets. We will notify affected users via email or a prominent notice on the platform before any such transfer occurs and before your data becomes subject to a different privacy policy.

Cookies and Tracking Technologies

222hd uses cookies and similar tracking technologies to enhance your experience on the platform, remember your preferences, maintain session security, and gather aggregate usage statistics. A cookie is a small text file stored on your device when you visit our site.

We use the following types of cookies:

• Essential Cookies: Required for the platform to function correctly, including login sessions and security tokens.
• Analytical Cookies: Allow us to understand how users interact with 222hd so we can identify popular features and improve navigation.
• Preference Cookies: Store your settings such as language selection and display preferences so you do not have to reconfigure them on each visit.

Most modern browsers allow you to control or block cookies through their settings. Please note that disabling essential cookies may affect the functionality of certain features on 222hd, including the ability to log in or maintain an active session. We recommend keeping essential cookies enabled for the best platform experience.

Data Security

222hd employs a range of technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include SSL/TLS encryption for all data in transit, restricted access controls for staff handling sensitive data, regular security audits and vulnerability assessments, and secure server infrastructure hosted in facilities with physical security controls.

While we implement robust safeguards, no method of transmission over the internet or electronic storage is completely infallible. In the event of a data breach that is likely to result in a high risk to your rights and freedoms, we will notify you without undue delay using the contact information held on your account.

Data Retention

We retain your personal information for as long as your account remains active and for a reasonable period thereafter to fulfil our legal, regulatory, accounting, and reporting obligations. The specific retention period varies depending on the category of data and the purpose for which it was collected.

Transaction records are generally kept for a minimum of five years following the date of the transaction in accordance with applicable financial regulations. Account registration data is retained for the duration of the account plus up to seven years after account closure. When data is no longer needed for any legitimate purpose, it is securely deleted or anonymised.

Your Rights

As a registered user of 222hd, you have the following rights regarding your personal data held by us. To exercise any of these rights, please contact our support team using the details in the Contact section below.

• Right of Access: You may request a copy of the personal data we hold about you at any time.
• Right to Rectification: If any of your personal data is inaccurate or incomplete, you have the right to request that we correct it.
• Right to Erasure: Subject to applicable legal retention obligations, you may request the deletion of your personal data where it is no longer necessary for the purpose it was collected.
• Right to Object: You may object to our processing of your personal data for direct marketing purposes at any time.
• Right to Data Portability: Where technically feasible, you may request that we provide your personal data in a structured, commonly used, machine-readable format.

We will respond to all valid requests within a reasonable timeframe. In certain circumstances, we may need to verify your identity before processing your request. We will not charge a fee for exercising these rights except where requests are manifestly unfounded or excessive, in which case a reasonable administrative fee may apply.

Third-Party Payment Providers

When you make a deposit or withdrawal using bKash, Nagad, Rocket, Upay, Visa, or Mastercard, you are interacting directly with those respective payment service providers. Each provider operates under its own privacy policy and data-handling practices, which are independent of 222hd. We encourage you to review the privacy policy of any payment provider you use.

222hd does not store full card numbers or mobile banking PINs on its servers. Payment credentials processed through our gateway partners are handled in strict compliance with applicable security standards. We only retain the transaction reference data necessary for account management, dispute resolution, and regulatory reporting.

Children's Privacy

222hd is strictly an adult platform. Our services are available only to individuals who are 21 years of age or older. We do not knowingly collect personal information from anyone under the age of 21. If you are under 21, you must not use 222hd or submit any personal information to us.

If we become aware that we have inadvertently collected personal information from a person under 21, we will take immediate steps to delete that information from our records and close the associated account. If you believe we may have collected information from a minor, please contact us immediately at [email protected].

Changes to This Privacy Policy

222hd reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, legal obligations, or the features offered on our platform. When we make material changes to this policy, we will update the "Last Updated" date at the top of this page and, where appropriate, provide additional notice via email or a platform notification to all registered users.

Your continued use of 222hd following the posting of any changes to this Privacy Policy constitutes your acceptance of those changes. We encourage you to review this page periodically to stay informed about how we are protecting your information. If you do not agree with any updated version of this policy, you must discontinue using our platform and contact us to request account closure.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way 222hd handles your personal data, please do not hesitate to reach out to our dedicated privacy support team. We are committed to responding to all enquiries in a timely and transparent manner.

You can reach us by email at [email protected]. Please note that this address is for privacy and data-related enquiries. For general account support, betting queries, deposit and withdrawal assistance, or technical issues, please use the same email address and our team will route your message to the appropriate department. We aim to acknowledge all privacy-related requests within 2 business days and resolve them within 30 days.